Shipping and Return Policy

Shipping

How soon will we ship and how long will it take to receive my order?
Orders normally ship within 3 business days, but we do offer 24 hour turn around (business day, ships within 24 hours guaranteed) for a small extra charge of $5 if we have the item in stock, regardless if you choose custom imprinting or not. All orders are shipped from Scottsdale, Arizona via USPS by default, unless otherwise specified by the customer. We offer several other shipping options including UPS and Priority Mail. Large orders will always ship via UPS.

What shipping options do we offer?
We offer several shipping options for your order. These include UPS Next Day, 2nd Day, 3rd Day and USPS Priority Mail, but we recommend USPS priority mail for the most economical expedited postage choice.

All international orders will be sent UPS or USPS depending on cost and may require an extra charge.

How much is shipping?
All shipping cost are calculated according to your physical address and shipping method you choose. We do not add any extra charges such as a handling fee.

Do we ship outside the US?
All Canadian orders will be shipped via USPS or UPS, and might require additional lead-time to receive your order. All other orders will be shipped USPS and will take extra time (usually at least 2 weeks) to receive your order due to customs in your country. Additional charges may apply, please contact Customer Service for information or call 1-480-483-2046.


Returns

Stonehouse Collection fully guarantees the package you receive against any bending, tearing, breaking or any other kind of damage which may occur during the shipping process. If there was damage, you must contact Customer Support within 5 days of receiving your order at customerservice or call us at 866-624-7011

If an error was made on our part during the processing of your order, we will fully refund your order or re-send a corrected order to you immediately.