Frequently Asked Questions
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The number one question: How FAST do we ship?
Orders usually ship same day when placed by 1pm MST but will ship by the next day and no it makes no difference if you get them personalized or order 1000 cards. Nobody ships faster!
1. Do we offer a printed catalog?
2. Do we wholesale are cards?
3. Do we keep your information or email private?
4. Is your site secure?
5. What is your return Policy?
6. What payment types do you accept and can we bill you?
7. How much do your Christmas Cards Cost?
1. What if I want to use a font or color not on your list?
2. Can you print a logo or signature(s) on my cards?
3. Can I get a proof of my personalization?
4. How much does custom imprinting of my cards cost?
Do we offer a printed catalog?
Sorry, but we do not have printed catalogs available. Our online store represents our entire inventory available. We are constantly adding new products and enhancing our online store. We always are appreciative of any suggestions or comments you might have for card ideas or improving your online experience.
Do we wholesale are cards?
For all wholesale inquiries, please contact us at customerservice. or call us at 1-866-624-7011
Do we keep your information or email private?
Stonehouse Collection is committed to protecting your privacy. We only require information (including address and credit card information) of our customers in order to provide our services and to keep you informed of your order. We will never share, trade or sell our customers personal information.
Is your site secure?
Orders are processed using the Miva Merchant secure server processing system, which provides the highest level of online transaction security. This Web site secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
What is your return policy?
Stonehouse Collection fully guarantees the package you receive against any bending, tearing, breaking or any other kind of damage which may occur during the shipping process. If there was damage, you must contact Customer Support within 5 days of receiving your order at customerservice or call us at 866-624-7011
If an error was made on our part during the processing of your order, we will fully refund your order or re-send a corrected order to you immediately.
What payment types do you accept and can we bill you?
Stonehouse Collection will accept Pay Pal, Visa, MasterCard, American Express and Discover through our secure network. We also accept money orders or cashier checks. Please send all money orders or cashier checks to:
8280 E Gelding Dr Suite 104
Scottsdale AZ 85260
Toll-Free Phone 866-624-7011
Order Form Here: Order Form
If you are a government agency or company we can bill you. Please use above order form or email us your order and we will then contact you and set up billing.
$200 or more 10% Discount
$500 or more 15% Discount
$1000 or more 20% Discount
Also, free shipping on all order of all orders of $100 or more.
What if I want to use a font or color not on your list?
We will be happy to accommodate your needs with any color or font you wish. We will have to have your font emailed to us via customerservice. To see a list of our available fonts click this link: Fonts & Colors
Can you print a logo or signature(s) on my cards?
We would be happy to print your cards with your company logo or employee signatures. Both logo or signature must be in JPEG format. Please contact us at 866-624-7011 or email us at customerservice. There is no additional charge added to the 40¢ per card imprinting charge .
Can I get a proof of my personalization?
We can send you proof of your order via email. Please respond to our email as soon as possible so we can process your order in a timely fashion.
How much does custom imprinting of my cards cost?
Stonehouse Collection offers custom printing for all Christmas cards, greeting cards, invitations and announcement orders.
Custom printing for Christmas cards is priced by the pack (12 cards and 13 envelopes and does not include the price of the cards themselves). You must order 2 or more packs of Christmas cards for custom imprinting. Personalization is priced very low at only 40¢ per card ($4.80 per pack) and envelopes are 25¢ each ($3.00 per pack).
All other cards, personalization is free. You just have to order 24 or more of any one design.
Party invitation are $12.99 per pack and include imprinting, envelopes are 25¢ each ($3.00 per pack).
How soon will we ship and how long will it take to receive my order?
Orders normally ship within 3 business days, but we do offer 24 hour shipping (business day) for a small extra charge of $5 if we have the item in stock, regardless if you choose custom imprinting or not. All orders are shipped from Scottsdale, Arizona via USPS by default, unless otherwise specified by the customer. We offer several other shipping options including UPS and Priority Mail. Please note that Parcel Post about a week to deliver, depending on your location. We suggest priority mail for the most economical way to get a quick delivery.
What shipping options do we offer?
We offer several shipping options for your order. These include UPS Next Day, 2nd Day, 3rd Day and USPS Priority Mail, but we recommend USPS priority mail for the most economical expedited postage choice.
All international orders will be sent UPS or USPS depending on cost and may require an extra charge.
How much is shipping?
ALL ORDERS OF $100 OR MORE RECEIVE FREE SHIPPING. U.S. only. All other shipping cost are calculated according to your physical address and shipping method you choose. We do not add any extra charges such as a handling fee.
Do we ship outside the US?
All Canadian orders will be shipped via USPS or UPS, and might require additional lead-time to receive your order. All other orders will be shipped USPS and will take extra time (usually at least 2 weeks) to receive your order due to customs in your country. Additional charges may apply, please contact Customer Service for information or call 1-480-483-2046.